TGE Next Level Primary User

[Poleman]

Since delivery of my van in April 2025 I have not had much interaction with the infotainment system other than the usual functions that operate via it. Unfortunately this is most things including the radio and heater system. I took delivery of a new VW Golf recently and during the handover the staff set me up as Primary User on the infotainment system, including matching the key fobs to the system. Now my van has the smaller 10 inch version of this system but without factory sat nav. My question is did anyone else get their Crafter or TGE set up this way at handover because I didn't and, the supplying converter knows nothing about it? I cannot assign a Primary User and I have spoken with various people through MAN Dealers and at Swindon and they seem to be clueless as to why I cannot assign a Primary User? I did speak with a Dealer in Wales and their conclusions were, you cannot do it without Sat Nav installed? What is unclear is why the function exists if its not needed?

Any thoughts?

Michael