There's a big difference between VW and MAN and that's workshop availability where the latter operates a much wider time frame.
I must admit that was always my opinion however here in the UK MAN workshops are not always 24/7, mine certainly is not.
Monday 06:00 - 00:00 ,Tuesday - Thursday 24 hours, Friday 00:00 - 22:00, Saturday to Sunday Closed : Midlands depot is 24/7
Another local(ish) one Monday - Friday 06.00 - 18.00, Saturday 07.00 - 12.30, Sunday Closed
I have paid for an extended service contract but my TGE is recorded on the central maintenance system totally wrong thus the service intervals are wrong. That means that my local dealer tries to refuse to service the van because if the system says it does not require a service he does not get paid. It also means that the vehicle is wrongly coded for regular service intervals. At present MAN UK don't seem able to correct this but without the 10000 mile service records the extended warranty may not be valid. When I get back home I will be chasing this up!
As for the international roadside service, that fell apart in France earlier this year. To cut that short I called them out and spoke to the Munich call centre where the operator found me to the exact spot via Google maps but the French call out was sent to a location about 200 miles away. I later came to an agreement with Munich that they should try again the next day but when the technician arrived he did not have the knowledge to fix the fault however I commandeered his kit and with the aid of a neighbouring van owner fixed it myself! That description is very much shortened but basically correct. I have had an apology from MAN about that occasion.
Just to make you laugh, I have to show the technicians at my local workshop how to release the hand brake because I have factory swivel seats with the drip down hand brake.
MAN seem to be learning well from VW

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